Privacy policy.

Privacy Policy

MY PEACEFUL MIND

ABN: 17 100 155 698
Email:admin@mypeacefulmind.com.au
Website:www.mypeacefulmind.com.au
Location: Sunshine Coast, Queensland, Australia

1. Our Commitment to Privacy

My Peaceful Mind respects your privacy and is committed to protecting your personal and health information.

We collect, use, store and disclose information in accordance with:

  • the Privacy Act 1988 (Cth);

  • the Australian Privacy Principles (APPs);

  • applicable health records legislation; and

  • professional obligations applicable to registered health practitioners.

By accessing our website, engaging our services, participating in our programs or providing your information to us, you consent to the collection, use and disclosure of your information as described in this Privacy Policy.

2. Information We Collect

The information we collect may include:

Personal Information

  • Name

  • Date of birth

  • Address

  • Phone number

  • Email address

  • Emergency contact details

  • Medicare details

  • DVA / NDIS information

  • Payment information

Health Information

Where clinical services are provided, we may collect health information including:

  • medical history;

  • mental health history;

  • medications;

  • referral information;

  • treating practitioners;

  • assessment information;

  • treatment notes;

  • session records; and

  • other health information relevant to the services provided.

Health information is considered sensitive information under Australian privacy legislation.

Website Information

When you visit our website we may automatically collect:

  • IP address;

  • browser type;

  • device information;

  • website usage information;

  • pages viewed;

  • referral sources;

  • cookies and tracking information.

3. Why We Collect Your Information

We collect information for purposes including:

  • providing psychology, hypnotherapy and related services;

  • delivering online programs and digital resources;

  • managing appointments and bookings;

  • processing payments;

  • communicating with clients and participants;

  • maintaining clinical records;

  • improving services and programs;

  • meeting legal and professional obligations;

  • providing updates, newsletters and marketing communications where consent has been provided.

4. How We Store and Protect Information

We take reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification and disclosure.

Information may be stored electronically, physically or through secure third-party service providers.

Despite reasonable safeguards, no method of electronic storage or transmission can be guaranteed to be completely secure.

5. Third Party Service Providers

My Peaceful Mind uses a number of third-party providers to assist in the delivery of services and operation of our business.

These may include:

  • Zanda Health (practice management and clinical records)

  • Movement (program delivery and membership services)

  • Google Workspace (email, communication and document storage)

  • Zoom (telehealth and meetings)

  • Stripe (payment processing)

  • Squarespace (website hosting and forms)

  • Google Analytics (website analytics)

  • Meta Pixel (website advertising and analytics)

  • Heidi and NovoNote (clinical documentation support tools)

These providers may collect, process or store information on our behalf in accordance with their own privacy policies and security practices.

6. Overseas Disclosure

Some third-party providers used by My Peaceful Mind may store or process information outside Australia.

By using our services, you acknowledge that information may be transferred to overseas jurisdictions where privacy laws may differ from those in Australia.

Reasonable steps are taken to ensure providers maintain appropriate privacy and security protections.

7. Artificial Intelligence and Automation

My Peaceful Mind may utilise artificial intelligence technologies and automation systems to assist with:

  • administrative processes;

  • appointment management;

  • clinical documentation support;

  • educational content creation;

  • program delivery; and

  • service improvement.

Artificial intelligence systems do not replace professional clinical judgement and are used under appropriate human oversight where applicable.

8. Cookies and Website Analytics

Our website may use cookies, analytics and tracking technologies including:

  • Google Analytics;

  • Meta Pixel;

  • Squarespace analytics; and

  • similar technologies.

These tools help us understand website usage, improve services and provide relevant advertising and marketing.

You may choose to disable cookies through your browser settings, although some website functions may not operate correctly as a result.

9. Disclosure of Information

We may disclose information:

  • with your consent;

  • to other healthcare providers involved in your care;

  • to Medicare, DVA or insurers where relevant;

  • to contractors and service providers assisting with service delivery;

  • where required by law; or

  • where disclosure is necessary to prevent serious harm.

10. Limits of Confidentiality

For clients receiving psychological or clinical services, confidentiality may be limited in circumstances including:

  • where there is risk of harm to yourself;

  • where there is risk of harm to another person;

  • child protection concerns;

  • mandatory reporting obligations;

  • court orders or subpoenas; or

  • where otherwise required by law.

Where possible, discussions regarding disclosure will occur prior to disclosure being made.

11. Access to Your Information

You may request access to the personal information held about you by contacting My Peaceful Mind.

Requests will generally be responded to within a reasonable timeframe and may be subject to legal, clinical or administrative limitations permitted by law.

12. Correction of Information

If you believe information held about you is inaccurate, incomplete or outdated, you may request correction of that information.

Reasonable steps will be taken to update records where appropriate.

13. Marketing Communications

Where you have provided consent, My Peaceful Mind may contact you regarding:

  • new programs;

  • educational content;

  • newsletters;

  • events;

  • products and services.

You may unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us directly.

14. Sale of Information

My Peaceful Mind does not sell personal information to third parties.

15. Complaints

If you have concerns regarding the handling of your personal information, please contact us in the first instance.

If concerns cannot be resolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

16. Changes to this Privacy Policy

My Peaceful Mind may update this Privacy Policy from time to time to reflect changes in legislation, services or business practices.

The most current version will always be available on our website.

Contact Us

My Peaceful Mind
Sunshine Coast, Queensland, Australia
Email: admin@mypeacefulmind.com.au
Website: www.mypeacefulmind.com.au

Last updated: July 2026